Contact Us

We design every product with care and intention, and we bring that same energy to every customer interaction. Whether you have a question about an order, a product, or just want to say hello, we're here for it. 

Customer Service Hours: Monday – Friday, 9am – 5pm EST 

The fastest way to reach us is by emailing us directly at support@rockflowerpaper.com. We're based in Marin County, California, just north of San Francisco. 

For order support: Submit a request via email here 

For returns and exchanges: Visit our returns page 

By phone: 1 (800) 640-2356 

Outlet Store inquiries: Our San Anselmo store team loves hearing from you! Reach them directly at rfpstore@rockflowerpaper.com or visit us at 145 Tunstead Ave, San Anselmo, CA 94960. Please note our website customer service team handles online orders only and isn't able to assist with in-store questions.