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Returns

Return Policy as of 7/11/2025:

All orders placed 7/11/25 and later are final sale and not eligible for return.

If an item from your order is damaged or defective, please email us at support@rockflowerpaper and once approved, we will issue you a refund or exchange.

Any orders placed purchased before 7/11/25 is eligible for a return in the form of refund or exchange with 10 days of delivery. To submit a return for items ordered before announcement, please email support@rockflowerpaper. Exchanges can only be made once.

Products must be in the condition you received them (unused/unworn) and in the original box and/or packaging. Returns that fail to meet these requirements will not be accepted, refunded or sent back. Orders returned outside of the 10 days will not be refunded or shipped back to the customer. 

Items from the sale section of our website and/or marked sale or final sale are not eligible for return or exchange.

Sale items received at our warehouse will not be refunded, exchanged or shipped back to the customer.

Customers are responsible for paying their own return shipping in less the product they received was damaged. 

The cost of any shipping labels generated on the rockflowerpaper website will be deducted from your final refund. 

Rockflowerpaper is unable to refund shipping fees associated with your purchase or return.

If you received a damaged item, please use the returns portal and select that as the reason for returning. Note that you will be required to upload a photo of the damaged item. Complete the return submission process and choose refund, exchange, or store credit within the portal and a team member will review the request and be in touch to resolve the issue. If approved, shipping and handling fees will be waived. 

 

Instructions for sending back your return:

    1. Print return label (if not using a QR code).
    2. Print packing slip - note that if packing slip is not included, processing times may increase.
    3. Securely pack items & packing slip. If available, please use original packaging.
    4. If using a return label, attach your label to the package.
    5. Drop off the package within 5 days to your nearest carrier location. If using a QR code, scan the QR code at the drop off location.
    6. We'll issue your refund or exchange once we approve your return.

Refund

When you make a qualifying return, we'll credit the full amount, less the shipping and handling charges. Refunds are generally processed within 5–7 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment method. Please note that it can take a few days for credit to appear in your statement. 

Exchange

In the event of an exchange, the new order is processed when the items are sent back and the return is marked as in transit by the carrier. You will receive an email confirmation when your new items are shipped, usually within 2 business days.

As always please don’t hesitate to contact us should you have any questions about your purchase.

Thank you for shopping with rockflowerpaper!