Frequently Asked Questions

How do I cancel my order?

Please contact our customer service team by clicking here. Be sure to state that you want to cancel the order in the "Subject" field, and include your name, your entire order, and the order number in the "Description" field.

It's best to reach out as soon as possible if you want to cancel orders. Once the order ships, we no longer have the power to cancel or recall orders.

How do I make changes to my order?

We love our customers and want you to be completely satisfied with your experience at rockflowerpaper. Changes once an order is placed cannot be guaranteed, but we will do our best to help!

 To modify an order you've already placed, please click here 

How do I process a return?

To read our full return policy, and to submit a return, visit our return page here.

How do I track my order?

If you have an account, sign in and hover over your account settings dropdown in the upper right hand corner of the page (next to the cart icon). Click on "Orders" and you'll see all of your pending and fulfilled orders. From there, you can see if your order is processing, shipped, or delivered.

We'll also send you a shipment notification email once your order ships from our warehouse. In that email is a package tracking number. Click the tracking number, and it will redirect you to the courier's website where you can keep track of your order.

How does your cart work?

The cart icon at the top right corner of the page is your cart. The number will tell you how many items are in the cart.

From here, you can edit quantities of the items in your cart by clicking the cart and pressing the + or - buttons.

If you want to remove an item completely, change the item quantity to 0 by clicking the - or click the X or trash icon in the top right.

Click the "View Cart" button to see your cart in full page view.

If you decide that you want to checkout, the "Checkout" button below your items.

How do we fit and size our apparel?

Getting the fit right on our clothing, especially when designing a new silhouette, is a team effort involving many steps and a fine attention to detail. We consider every element of the garment - from its overall shape and length, to its neck drop and bottom sweep, to the drape of the fabric, down to exact button placement - all which create the easy, elegant fit that you love.

We begin by creating a prototype in a standard U.S. size medium. Our professional fit model and our technical designer come in for a fit meeting. Our owner Katie Smith and our President Katie Shillinglaw are also at this meeting to make sure that everyone voices their feedback and is on the same page as we move forward with a design.

To keep the sizing consistent across all our apparel, we use our fit model for every garment. We spent a lot of time determining who our customer is and what kind of fit we wanted for that customer. She tries on the prototype and provides comments about fit, comfort, and ease of movement. 

Our technical designer makes adjustments to the garment and brainstorms options with us if we feel that the design needs any changes, like a different shape for a neckline, a lower hemline, or more fitted sleeves. She takes copious notes and a lot of photos and sends a new spec to the manufacturer to create a second prototype. Our technical designer preps all our samples and tech packs for our manufacturers to produce final products.

Sometimes, one garment needs up to 4 rounds of sampling and revisions before we feel that the fit and the fabric are exactly what we want. We also wash every prototype to ensure that our washing instructions are correct. The final step is ordering a size run, and we compare each size to the specs to make sure that all of our clothing is perfect for you.

How can I learn more about your fabrics?

Check out the craftsmanship behind some of our most popular fabrics here!

How do I know if my order shipped?

We'll send you two emails once you make your purchase.

1. Order Confirmation - We'll send this email to you as soon as our system accepts your order. This email will usually be sent within minutes of your order. Please contact us if you haven't received this email and we'll double-check to see if your order is in our system.

2. Shipping Confirmation - We'll send this email as soon as your order leaves our warehouse. It will come with all the requisite tracking information so you'll be informed of the ETA and shipping progress of your order. Depending on the shipping option you choose, it may take a few days to receive this email. If it's been a few weeks and you haven't received your order OR this email, please contact us and we'll look into the issue for you.

Shipping Policy

Orders will be shipped from our Ohio warehouse within 2 business days of placing your order. If you place your order before 11am Eastern Time Monday – Friday your order will be processed and shipped the same day. Orders placed after 11am will be processed and shipped next business day. If you placed an order over the weekend, it will be processed and shipped the following Monday. Standard transit time for continental US locations is 2-5 business days.

Our shipping and handling charges are based on your order’s subtotal:

Orders up to $75 have a shipping and handling charge for Ground service.

Orders $75 and over qualify for Free Ground service*

Please note, Free shipping applies only to retail online orders shipped via ground (standard) and totaling $75+ after applicable discounts and before shipping, handling and taxes where applicable are added. Rates quoted on this page do not apply to International shipping, non-continental U.S. shipping, Express or Overnight shipping.  

If you have any questions regarding our shipping policies or your order, please email us

Size Guide

Please refer to the size guide in the product page for each item. If you have questions, please feel free to contact us!

Measurement guide

Chest -  Measure under your arms, around the fullest part of your chest

Waist -  Measure around your natural waistline, keeping the tape a bit loose

Hip -  Stand with feet together and measure around the fullest part of your hips 

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

Other inquiries? Let's chat.