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How Do I Process a Return?

 

Web Customers:

 

Rockflowerpaper takes pride in delivering the highest quality merchandise and wants you to be completely satisfied with your purchase.

Merchandise must be returned within 30 days of receipt. Products must be in the condition you received them and in the original box and/or packaging.

Items from the sale section of our website are not eligible for return or exchange. Sale items received at our warehouse will not be refunded, exchanged or shipped back to the customer.
Please report damaged or defective items to our Customer Service team immediately upon receipt here or (800) 281-0357.

Return Shipping- Customers are responsible for paying their own return shipping. Rockflowerpaper is unable to refund shipping fees associated with your purchase or return.

 

To process a return or exchange:

  1. Complete attached Customer Claim Form
  2. Place item in box and/or original packaging. 
  3. Place a copy of your invoice and completed Return Form in the box.
  4. Ship to:
rockflowerpaper
6575 Huntley Road, Unit I
Columbus, OHIO 43229

 

 

Please allow 10 business days for your return or exchange to be processed. For refunds, a credit will automatically be applied to your credit card. Please note that it can take a few days for your credit to appear in your credit card account.

As always please don’t hesitate to contact us should you have any questions about your purchase.

 

Thank you for shopping with rockflowerpaper!

 

 

Wholesale Customers

 

We want you and your customers to be completely satisfied with the products that you receive from us, and we take great pride to inspect and sell merchandise that is free from defects or flaws.

 

If you need to return any merchandise to us or find that your order is incomplete, please fill out a wholesale customer claim form (which can be downloaded below). You may either fax it to 415-366-1819 or email it to orders@rockflowerpaper.com. Once we receive your claim form, our customer service team will be in touch about how to process your return.