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How Do I Process a Return?

 

Web Customers:

 

Rockflowerpaper takes pride in delivering the highest quality merchandise and wants you to be completely satisfied with your purchase.

Merchandise must be returned within 30 days of receipt. Products must be in the condition you received them and in the original box and/or packaging.

Items from the sale section of our website are not eligible for return or exchange. Sale items received at our warehouse will not be refunded, exchanged or shipped back to the customer.
Please report damaged or defective items to our Customer Service team immediately upon receipt here or (800) 281-0357.

Return Shipping- Customers are responsible for paying their own return shipping. Rockflowerpaper is unable to refund shipping fees associated with your purchase or return.

 

To process a return or exchange:

  1. Complete attached Customer Claim Form
  2. Place item in box and/or original packaging. 
  3. Place a copy of your invoice and completed Return Form in the box.
  4. Ship to:
rockflowerpaper
6575 Huntley Road, Unit I
Columbus, OHIO 43229

 

 

Please allow 10 business days for your return or exchange to be processed. For refunds, a credit will automatically be applied to your credit card. Please note that it can take a few days for your credit to appear in your credit card account.

As always please don’t hesitate to contact us should you have any questions about your purchase.

 

Thank you for shopping with rockflowerpaper!